CrewBoard

Complaints & Concerns

7 open

Costco Mt. Juilet

openRaymundo

Fence Repair??? Rebid, Retention Pond quote

· high priority

Winchester Commons

openNico

Window Replacement unit 109

· high priority

Homewood

openNico

Irrigation/ Backflow Replacement

· high priority

HGI

openNico

Irrigation Repairs

· high priority

Stay Apt Cordova

openRaymundo

No services in about 3 weeks

· high priority

Stay Apt Jackson

openNico

Replace Sprinkler Head

· high priority

Olive Garden Galleria

openRaymundo

Trim bushes near entrance

· high priority

Hilton Garden Inn

resolved

Reached out about missing billing, sent to Candey and billing with no response

billing· high priority

Costco Hendersonville

resolved

Reached out to Candey, Billing and Carli about snow billing that was deducted by Costco saying they provided their own salt.

billing· high priority

Stay Apt Cordova

resolvedRaymundo

Her email said "Good morning, Rodriguez, Thank you for your time this morning. As we discussed, my landscaping hasn't been done in weeks, and it appears that we are not on a routine schedule. The lawn is in terrible condition right now and I'd like to have someone here today or tomorrow morning at the latest. "

quality· medium priority

Stay APT Suites Jackson

resolvedRaymundo Jr

Spoke to manager about services and services schedule. Told her when services would be provided and sent crew to get this resolved.

other· medium priority

Burger King Stonebrook

resolved

GM reached out about the lawn care, site was overgrown

other· urgent priority

Cheddars

resolved

Reached out about missing billing months, sent to management

billing· urgent priority

Northside High School

resolved

Mowing crew busted out the driver side window of vehicle

damage· urgent priority

Homewood Suites

resolved

Reached out about missing billing and forward to Candey. No response

billing· urgent priority

North Side High School

resolved

Damage to truck and pipeline during service to the property **Visited the school but could not find any evidence nor could the school produce any evidence that damages were made by our service team**

damage· urgent priority

Kroger Winchester

resolved

Property hasn't been service in over a month. Needing work completed asap.

communication· urgent priority

Costco- Winchester

resolved

Address lot sweepers flying thru parking lot ;leaving behind a lot of trash.

communication· medium priority

Old Hickory Mall

resolvedNico

Went in to meet with Clint, GM. Upon entrance he didn't want to talk or complete company survey for service. opened up the door and waved for me to leave. stated company had a week to complete services or he would be cancelling contract.

communication· urgent priority